Државна ревизорска институција

State Audit Institution (DRI)

The information system of the Public Real Estate Registry does not enable the recording of data in a completely efficient manner Read full summary in English

2019 report
Primary objectives not met - Not comprehensive and not up-to-date

"Inadequate IT management and insufficient user activity has led to the failure to meet the primary objective of the Public Property Register, which is to be a comprehensive unique and up-to-date record. "

1 Establish full management of the IS of the Publicly Owned Real Estate Register by coordinating user activities, with the aim of establishing up-to-date and comprehensive records
Needs of users not met - Low usability of the application

"During the development and procurement of this system, users were not involved in the process of defining the requirements, which resulted in a number of users developing and using their own application. Also, due to the lack of methodology for estimating real estate values, users have not been able to enter all the data. "

"Users have partly or have not entered data because: they do not recognize the application as a logging system useful for them, with all the functionality they need, and have not even used it; in some cases, users do not have all the information they need when entering the data in the Register."

2 Involve users and their IT staff in the process of identifying the needs and requirements and improving the information system of the publicly-owned real-estate Register
Impractical access control

"Logical access control as one of the information security measures should be practical in addition to providing the required level of security, which is not the case here. In this case, mode of accessing the application made it difficult for users to operate it, and users have not taken the appropriate steps to resolve the issue, causing reduced data entry and updating. "

3 Establish a practical and effective way of accessing the information system of the Real Estate Register, taking into account the technical equipment, organization and staffing capacity of users
The items above were selected and named by the e-Government Subgroup of the EUROSAI IT Working Group on the basis of publicly available report of the author Supreme Audit Institutions (SAI). In the same way, the Subgroup prepared the analytical assumptions and headings. All readers are encouraged to consult the original texts by the author SAIs (linked).