Process
The fundamental structure of every business process is often defined by the following major components:
Analyze stakeholder and professional environment requirements to develop objectives based on benefit-risk analysis.
Design process involves converting inputs into outputs using available resources. - Implementation begins with decisions made by the responsible organization.
Monitoring begins concurrently to gather information on the status quo and incident management to address difficulties encountered during the implementation phase. If problems arise, change management may be initiated.
Governance level and stakeholders receive progress and outcomes reports.
Lessons learned are integrated into subsequent processes.
Close terminology
Following characteristics help to distinguish types of processes:
Repetitive tasks – for example data entry, invoice processing, inventory management.
Creative tasks – for example: content creation, design, strategic planning.
rule-Based processes – for example: compliance checks, order processing, payroll.
Data-intensive processes – for example: data analysis, report generation, customer data management.
User interactions – for example: user (customer) support, lead generation, awareness campaigns.
Complex problem-solving – for example: research and development, project management, fraud detection, credit scoring, recommendation systems.
Automation
The ability to automate business processes varies greatly depending on the nature of the process, available technology, and the complexity of the tasks involved. While many business processes can be extensively automated, the level of automation is determined by the process's individual characteristics and the technology capabilities available. The following can be considered:
Process Complexity : Simple, repetitive, and rule-based processes are easier to automate compared to those requiring nuanced decision-making and creativity.
Technology Availability : The extent of automation depends on the availability and maturity of relevant technologies.
Cost vs. Benefit : The cost of automating a process should be justified by the benefits, such as cost savings, increased efficiency, and improved accuracy.
Interdependencies : Automated processes should integrate seamlessly with existing systems and workflows.
Scalability : Automation should be scalable to accommodate growth and changes in business needs.
Human Oversight : Some processes require human oversight and intervention to handle exceptions and ensure quality.
Registration
Particular steps in the business process necessitate varying levels of registration. It is important to achieve a balance between the costs of this additional activity and ensuring an audit trail for future studies and reviews.
Formalisation
Extent to which rules, procedures, and communications are registered, explicitly articulated, communicated in formal language, and formally approved. It plays a crucial role in ensuring consistency, efficiency, and precision in how business activities are conducted. The formalisation if overdosed, can on the other hand impact an organization's flexibility, transparency, innovation, and employee morale.
INs and OUTs (section under development)
coming in
going out
Controls to review
regulation, documentation, reports