Organizational structure

Entities, units, teams and individuals tasked with responsibility for an organization, programme, project etc. Their activities within an organization are coordinated, controlled, and directed to achieve its goals. These structures need definition of reporting relationships, communication channels, and decision-making processes within the organization. Common types include hierarchical, matrix, flat, and network structures, each with its own characteristics and advantages depending on the organization's goals and environment.

Close terminology

Organizational Design – Involves the deliberate arrangement of tasks, processes, roles, and relationships within an organization to achieve specific goals effectively.

Hierarchy – Refers to the levels of authority and responsibility within an organization, typically represented by a pyramid-shaped structure with top-level management at the apex and lower-level employees at the base.

Departmentalization – Process of grouping individuals and activities into departments or units based on similar functions, products, customers, geographic locations, or processes.

Matrix Structure – Combines elements of functional and project-based structures, often used in complex projects or organizations where individuals report to both functional managers and project managers.

Organizational Chart – A graphical representation of the organizational structure. It visually represent the relationships, roles, and reporting lines within an organization, making it easier to comprehend the overall structure and how various parts of the organization are connected

Clarity

The organizational structure represents properly hierarchy, roles and reporting relationships within the organization. This clarity helps employees understand their roles, responsibilities, and who they report to.

The IT structure in the Civil Registry Agency is distributed in several departments and sectors, as a result of which we have duplication of responsibilities within those departments and sectors. (…) In addition to the duplication of the same responsibilities that have been made possible through the internal organization regulation, there is also a conflict of responsibilities since the database administrator is also the systems administrator.
Civil Status Information System in the Civil Registry Agency KNAO - Kosovo 2023

Communication

Facilitating communication among units of organizational structure can be supported by clear rules of the flow of information, decision-making processes, and reporting channels. This critical process counteracts the so called organizational silos, and thus can help prevent misunderstandings and ensure that communication flows smoothly within the organization.

Excellence center

Centers of excellence (CoEs), are established to centralize expertise, knowledge, and best practices in particular domains such as technology, innovation, finance, human resources, or operations. They serve as repositories of specialized knowledge and skills within the organization.

Due to the delay in ensuring the necessary conditions, Computer Incident Response Team ( CERT ) was not established and a coordinated approach in managing the response to cyber incidents was not ensured. (…) The consequences are the lack of proactive and reactive measures with the aim of preserving the cyber security of BiH institutions and reducing the consequences of computer incidents.
Activities of BiH institutions to ensure the basic assumptions for cyber security SAIBIH - Bosnia and Herzegovina 2022

INs and OUTs (section under development)

coming in

going out

Controls to review

regulation, documentation, reports