Australia Post has not met the requirements of its framework (…) has
not fully implemented
controls in line with either the Top Four or the four non-mandatory strategies in the Essential Eight [mitigation strategies in the Australian Government Information Security Manual].
not fully implemented
information_security
Cyber Resilience of Government Business Enterprises and Corporate Commonwealth Entities
ANAO
AU
2019
Information security SE2023
Work in the EU
A clear example of shortcomings in strategic considerations is Sweden’s approach to the issues within and in relation to the EU. The
work in the EU
is high paced and if Sweden is not engaged and influences that work early on, there is a great risk that the international regulatory framework will not favour Swedish interests to the same extent as would otherwise have been possible.
work in the EU
information_security
Government control of national information and cyber security – both urgent and important
RiR
Sweden
2023
model contract clause
information_security
Audit of the effectiveness of incident management in protecting federal ICT from cyber-risks
SFAO
Switzerland
2022
Information security BH2022
Technological backwardness
The strategic and legal framework of cybersecurity was not adopted, which affects the implementation of information measures and security standards. (…) Postponing the adoption and harmonization of the strategic and legal framework of cyber security with the EU legislation does not only result in failure to fulfil the assumed obligations, but contributes to the
technological backwardness
.
Activities of BiH institutions to ensure the basic assumptions for cyber security
SAIBIH - Bosnia and Herzegovina
2022
Information security CH2022
Model contract clause
The Federal Procurement Conference has drawn up a
model contract clause
on cyber-risks. The contractual provisions on information security are a step in the right direction. However, deadlines for reporting cyberincidents vary and would have to be defined in accordance with usual practice. Moreover, the clause would have to be renegotiated for longterm contracts.
Audit of the effectiveness of incident management in protecting federal ICT from cyber-risks
SFAO - Switzerland
2022
Critical conditions
When designing a business process, it is essential to carefully consider critical conditions and realities, as they significantly impact the process's effectiveness, adaptability, and sustainability. These factors should be integrated into the design to ensure that the process aligns with:
business goals and strategic prioritization
legal and regulatory requirements
market conditions and competition
technological capabilities and limitations
organizational culture and structure
customer expectations and need
sustainability and environmental impact
Information security NL2019
Up-to-date picture
Detection and response strategy not yet completed. (…) the objective set for the end of 2017 of instantly detecting any cyber attacks directed against critical water structures had not been achieved by the autumn of 2018. As a result, Security Operations Centre (SOC) does not have an
up-to-date picture
of the cyber security status of all critical water structures, which means that there is a risk of hackers being able to break into critical structures unnoticed. This also means that there is a risk of the Directorate-General failing to detect a cyber attack directed at a critical water structure, or of detecting such an attack too late.
Strengthening the digital defences: the cyber security and critical water structures
NCA - Netherlands
2019
Outcome measures
Specific, quantifiable metrics used to assess the effectiveness and success of strategic initiatives. These measures help organizations evaluate whether their strategic goals and objectives are being met and provide insights into areas needing improvement. Outcome measures typically focus on the results achieved rather than the processes used to achieve them. Common examples include:
Financial Performance
: Metrics such as revenue growth, profit margins,
return on investment
(
ROI
), and
earnings per share
(
EPS
).
Customer Satisfaction
: Customer satisfaction scores,
Net Promoter Score
(
NPS
), customer retention rates, and market share.
Operational Efficiency
: Production costs, cycle time, throughput, and utilization rates.
Employee Performance
: Employee productivity, retention rates, and satisfaction scores.
Market Performance
: Market share, brand recognition, and competitive positioning.
By tracking these measures, businesses can determine the success of their strategies, make informed decisions, and adjust their plans to better achieve their strategic objectives.
Information security US2023
Assess the effectiveness
National strategies emphasizes the importance of developing outcome-oriented performance measures to
assess the effectiveness
of actions taken to help address long-standing challenges. Establishing such measures can help organizations demonstrate the degree to which desired results were achieved. Although the implementation plan tasks ONCD with assessing the effectiveness of the strategy, the plan does not identify any outcomeoriented performance measures to assess the effectiveness of the steps taken under the eight information sharing initiatives described in the plan. (…). Until ONCD identifies outcome-oriented performance measures to assess progress made in implementing the eight information sharing initiatives, ONCD will not have a clear definition of what it wants to accomplish.
National Cybersecurity Strategy Needs to Address Information Sharing Performance Measures and Methods
GAO - USA
2023
Information security US2024
Support to sectors
The SRMAs have not fully assessed the effectiveness of their
support to sectors
in addressing ransomware. Specifically, three of the six selected SRMAs have evaluated aspects of their support and three SRMAs did not demonstrate efforts to evaluate any of their support.
CRITICAL INFRASTRUCTURE PROTECTION: Agencies Need to Enhance Oversight of Ransomware Practices and Assess Federal Support
GAO - USA
2024
Public e-services EE2012
Impact of recession
The feedback given by the Ministry about the impact of the aid changes year on year, and is sometimes the most suitable for the Ministry itself. The expected levels of many indicators that measure the results achieved with the use of the aid have been changed with several of them now more modest than initially determined. This applies mostly to the indicators that were determined in the first years of the programme period and the new indicators added in recent years have generally not been changed. As the Ministry of Economic Affairs and Communications has been one of the quickest to use the EU funds due to its attempts to reduce the
impact of recession
on the IT sector, then such volatility may have been caused by rushing into things without thinking them through.
Use of European Union funds in promoting information society
RKTR - Estonia
2012
Artificial intelligence UK2024
Support the aim
One aim of the National AI Strategy is for the public sector to become an exemplar of safe and ethical deployment of AI. The activities to deliver this aim sit across many bodies and have not been underpinned by supporting governance arrangements, clear accountabilities, an implementation plan or performance metrics to track progress. The National AI Strategy – AI Action Plan published in July 2022 summarised activity, but did not set out outcome measures or detailed implementation plans to
support the aim
for the public sector to become an exemplar. Initially a cross-government AI Strategy Delivery Group was established by the Office for Artificial Intelligence to oversee delivery, but this was disbanded in March 2022.
Use of artificial intelligence in government
NAO - UK
2024
Completeness
Design covers all crucial areas and elements, especially those which criticality is emphesised by risk analysis.
Information security NL2019
Cascade effects
No scenario had been constructed specifically for a crisis caused by a cyber attack. Moreover, no information was available at head office on the
cascade effects
caused by a cyber attack on the critical water structures. We also found that certain important documents relating to the response to a cyber attack (i.e. crisis maps and network reports) were not kept up to date. This means that there is a risk that the response to a cyber crisis may be neither sufficiently rapid nor sufficiently effective.
Strengthening the digital defences: the cyber security and critical water structures
NCA - Netherlands
2019
Capacity task balance
Each task should be balanced with capacities of the entity or individual responsible.
Professional integrity SE2016
Checks at the request
The increased number of
checks at the request
of individuals has in recent years claimed an increased amount of the Commission's resources at the expense of supervisory activities. The Swedish NAO assesses that the Commission’s self-initiated supervisory activities constitutes an important part of its remit. If these activities have to give way too much there is a risk that the Commission on Security and Integrity Protection will not fulfil its remit.
Oversight of law enforcement agencies - An audit of the Swedish Commission on Security and IntegrityProtection
RiR - Sweden
2016
Public e-services NL2025
Range of problems
The minister’s water saving strategy is facing a
range of problems
; behavioural change cannot be taken for granted, drinking water has low price elasticity, and the compulsory technical measures being studied are making slow progress.
Drinking water under pressure
NCA - Netherlands
2025
Scalability
Design of business processes should cover scalability. Processes that work well at a small scale can break down under higher volumes or expanded operations. Designing for scalability ensures the process can handle increased workload, users, transactions, or geographic spread without major redesign. Other features of special focus are usually: cost efficiency, consistency and quality, flexibility and adaptability. Thus, properly desinged processes can often be expanded by adding resources or modifying parameters, rather than rethinking the entire structure.
Project management UK2025
One-third of all government transport investments
Mega-projects are often so costly, and carry so much risk and uncertainty, that cost increases can dominate the financial position of a department or even the whole of government and can also create opportunity costs elsewhere. Complexity can also lead to projects and their promised benefits being delayed. In 2023, the government decided to cancel Phase 2 of High Speed Two (HS2) due to the increasing costs of Phase 1, repeated delays to the schedule and changing patterns of travel since the COVID-19 pandemic. The government stated that the HS2 project accounted for over
one-third of all government transport investments
at that time, and that it prevented the government from spending on other transport priorities.
Lessons learned: Governance and decision‑making on mega‑projects
NAO - UK
2025