Domain topography

• Perceiving the domain’s segments, interactions and potential change areas.

• Understanding the current trends, challenges, opportunities and areas for improvement in the domain.

• Identifying key entities, players and roles, including competitors their strengths and weaknesses.

• Observing the competitive landscape and market positioning, as well as customers – their demographics, preferences, and behaviour.

• Being informed about regulatory changes, up-to-date standards and industrial good practices.

Current and comprehensive data ^PL2013

The Ministry of Health and its subordinate unit, i.e. CSIOZ, did not have full knowledge on this subject, allowing for effective coordination of the health care informatization process. This was a consequence of the lack of a system enabling the acquisition of current and comprehensive data on implemented IT projects. (…) ICT systems of some service providers (30.9%) were dispersed and consisted of many noncooperating subsystems, which did not ensure interoperability with other external entities operating in the field of health care, and moreover, it only slightly facilitated communication between patients and the healthcare provider
Informatization of hospitals NIK - Poland 2013

Compliance conditions

Conditions which ensure that business processes adhere to legal, regulatory, and standards (international, industry, internal etc.). Building a culture that prioritizes compliance involves leadership and consistent communication, which is part of domain expertise. This aspect of domain knowledge relates to legal issues, trust and reputation.

Stakeholder Insights

Understanding stakholders’ (from lawmakers and citizens to system users) needs, expectations, and feedback.

Awareness of customer satisfaction – through communication, surveys, reviews etc.

Identifying key stakeholders for the domain and understanding nature of their role vs. own organization.

Capabilities of the Organisation

Evaluating own organization's strengths and weaknesses in the particular domain, including the skills and expertise of the team, as well as any gaps in resources or capabilities.

Technology

Staying informed about technological advancements relevant to the domain.

Assessing the impact of technology on the key operations and products/services.

Having deep knowledge of business processes and their mechanics that can be effectively supported by technology.

Identifying opportunities for technological innovation and efficiency gains.

Communication channels ^LV2021

When institutions do not join the eAddress and do not start using it, one does not use the eAddress as a single communication environment, therefore institutions and individuals must look for other electronic communication channels even if they have chosen to use the eAddress.
Does the country ensure effective use of the official electronic address in communication with individuals and businesses? LRVK - Latvia 2021

Guidance

Guidance plays a key role in transferring domain-specific knowledge to employees, ensuring they are equipped with the necessary skills and understanding to perform their roles effectively.

Ensures Consistency : Guidance helps in maintaining consistency across processes, which is crucial for quality and efficiency.

Facilitates Training : It serves as a foundation for training programs, ensuring that all employees have a clear understanding of processes and standards.

Promotes Best Practices : By incorporating best practices, guidance ensures that organizations leverage the most effective methods and techniques available.

Supports Compliance : Detailed guidance on regulatory requirements helps organizations avoid legal pitfalls and maintain compliance.

Drives Improvement : Guidance on continuous improvement methodologies fosters a culture of constant enhancement and innovation.