Latvijas Republikas Valsts Kontrole

When institutions do not join the eAddress and do not start using it, one does not use the eAddress as a single communication environment, therefore institutions and individuals must look for other electronic communication channels even if they have chosen to use the eAddress.

Individuals do not see significant benefits from using eAddress currently and are not motivated to begin using eAddress without clear additional benefits voluntarily. (...) communication with the state could explain the low activity of individuals .

training only for a narrow circle of 66 institutions out of a total of 3,349 institutions.

They organised the training only once at a time when the development of the eAddress solution had not been completed and the final functionality was not available yet.

Initially, it was planned that all intended users would use it in 2018, but it has not been implemented in all institutions actually, and there is no widespread use of eAddress in everyday communication .

Several principles of eAddress do not work - guaranteed delivery does not always work and the recipient does not always receive messages, when state institutions do not connect to and use the eAddress, electronic correspondence is not kept in one place, the eAddress communication is not closely related to announcing e-services results, etc.

The eAddress is only one of the electronic communication channels, and there is no detailed monitoring approach and indicators provided for clear identification whether eAddress messages replace existing paper documents with subsequent actual cost savings or other electronic communication channels with corresponding additional quality benefits but already without significant cost savings.