Public e-services
Output
Key products and services. It can be the tangible products, for instance: automobiles, electronics, or clothing. In a service-oriented activity, the output would be the services provided, such as consulting, software development, or financial advisory services.
Close terminology
Deliverable: An item or work product that is delivered to a customer, client, or stakeholder as part of a project or contractual obligation.
Product: A tangible item that is manufactured or produced, often for sale. This is a broad term that encompasses physical goods.
Service: An intangible offering provided by a business to meet a specific need or demand. Services can include activities, expertise, or assistance.
Yield: The quantity or amount of a specific product or service produced by a process or system.
Compliance
Output meets specified quality standards , as well as legal and industry requirements Consistency in quality is observed across batches or iterations.
Accuracy
Accuracy of data, information, or calculations - the output aligns with the intended specifications.
Completeness
The output includes all the necessary components and meets the full scope of requirements. No essential elements are missing.
Timeliness
The output is delivered within the expected timeframe - deadlines and schedules.
Relevance
The output is aligned with the needs and expectations of the end-users or customers. It fulfills in full extent its intended purpose.
User satisfaction
Feedback from customers or end-users helps to assess their satisfaction with the output. Thus areas for improvement based on the users preferences and needs can be identified.
INs and OUTs (section under development)
coming in
going out
Controls to review
regulation, documentation, reports