Latvijas Republikas Valsts Kontrole

this action must be mutually coordinated between the institutions, because several institutions and the IS maintained by them are involved in its execution very often for an e-service to function.

The set matched operating time of IS and the attainable level of accessibility are not coordinated among all the components involved in the provision of the e-service

The requirements for the attainable level of accessibility for the integrated national IS and the integrator have been set in 2012 and for e-services in 2017, and state development planning documents emphasise the need for the access to IS and e-services (...) The most frequent problems are related to the fact that the planning documents of the institution (in three institutions) do not include a goal for ensuring the accessibility of IS.

For improving the monitoring of the electronic environment of the state administration, in cooperation with CERT.LV, the Ministry shall develop criteria to identify institutions where CERT.LV should deploy security sensors and shall develop a strategy for broader installation and use of security sensors

appropriate and sufficient information about the national IS and related ICT infrastructure is a prerequisite for planning, determining and monitoring uniform principles of IS accessibility and ICT continuity management

information on problems in ensuring the level of accessibility is not collected in a centralized way in the country, as nor has the causes and consequences of the problem of not reaching the specified level of accessibility been analysed. When not all the identified problems are recorded and their causes are not evaluated, providing reasonable proposals for improvements is impossible, hence, state institutions continue to maintain e-services in the long-term, but nothing contributes to improving their accessibility