Latvijas Republikas Valsts Kontrole

State Audit Office of the Republic of Latvia (LRVK)

Does the country ensure effective use of the official electronic address in communication with individuals and businesses?

FINANCIAL SIDE
6.94 million euros - the estimated total cost of setting up the eAddress solution 11.59 million euros - savings projections by 2020 2.7 million euros - the estimated savings actual use of eAddress could provide by 2020
COMPLIANCE CONTEXT
Concept of the Official Electronic Address Development of technical specifications for the Secure Electronic Delivery Platform
PERFORMANCE FOCUS
use of eAddress
Domain_knowledge - Technology

When institutions do not join the eAddress and do not start using it, one does not use the eAddress as a single communication environment, therefore institutions and individuals must look for other electronic communication channels even if they have chosen to use the eAddress.

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Benefit - Stakeholder_needs

Individuals do not see significant benefits from using eAddress currently and are not motivated to begin using eAddress without clear additional benefits voluntarily. (...) communication with the state could explain the low activity of individuals.

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Training - Accessibility

training only for a narrow circle of 66 institutions out of a total of 3,349 institutions.

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Training - Coverage

They organised the training only once at a time when the development of the eAddress solution had not been completed and the final functionality was not available yet.

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Output - Timeliness

Initially, it was planned that all intended users would use it in 2018, but it has not been implemented in all institutions actually, and there is no widespread use of eAddress in everyday communication.

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Output - Completeness

Several principles of eAddress do not work - guaranteed delivery does not always work and the recipient does not always receive messages, when state institutions do not connect to and use the eAddress, electronic correspondence is not kept in one place, the eAddress communication is not closely related to announcing e-services results, etc.

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Data_analysis - Requirement

The eAddress is only one of the electronic communication channels, and there is no detailed monitoring approach and indicators provided for clear identification whether eAddress messages replace existing paper documents with subsequent actual cost savings or other electronic communication channels with corresponding additional quality benefits but already without significant cost savings.

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Code (gexf) to continue analysis with GephiTerminology graph
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The items above were selected and named by the e-Government Subgroup of the EUROSAI IT Working Group on the basis of publicly available report of the author Supreme Audit Institutions (SAI). In the same way, the Subgroup prepared the analytical assumptions and headings. All readers are encouraged to consult the original texts by the author SAIs (linked).